FAQ

1. What’s your MOQ ?

>> Our MOQ for each model is 100 PCS.

2. How long does it take to receive my items once I’ve placed my order?

>>Our order fulfillment for mirrors and cabinets generally takes about 4 weeks.

3.Are special orders possible, and you produce customer size ?

>> Special orders maybe possible, but only for large volumes order . Minimum order size will vary depending on size , shape. Contact us with your specifications for more detailed information.

4. From what location do your products ship?

>> All Dimo products ship from Ningbo/Shanghai port, China.

5. What is the warranty on Dimo product?

>> Every Dimo product comes with a TWO (2) year warranty from the date of installation.

6. Are all of the items you produce shown on your website ?

>> Most , but not all of our products shown on our website. We are keeping research new products for our customers.

7. Do you have a catalog of all your product ?

>> Yes , we have catalog but not all of our product on it . Actually your customized designs are welcomed!

8. How much is delivery?

>> Delivery costs are calculated on your total order, and the area we are delivering to. For more detailed information on delivery costs please contact us.

9. What if my mirror arrives damaged?

〉〉We take great care in packaging our mirrors to a high standard to ensure their safe arrival. In the unlikely event of a mirror arriving damaged we will arrange for a free collection and replacement as soon as possible. Please see our full returns policy.